At Cozy Casuals, we want you to feel confident when shopping with us. Our goal is to provide comfortable and stylish clothing that you truly enjoy wearing. If for any reason you are not fully satisfied with your purchase, this Return & Refund Policy explains how we handle returns, exchanges, and refunds.
Return Eligibility
You may request a return within 30 days of receiving your order if you are not satisfied with your purchase.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and unworn
- The item must be in its original condition
- The item must be returned with original packaging and tags if applicable
Items that do not meet these conditions may not be eligible for a return.
How to Request a Return
If you wish to return an item, please contact our support team with your order number and reason for the return. Our team will review your request and provide instructions on how to proceed with the return process.
Please do not send items back without contacting us first, as this helps ensure that your return is processed correctly.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Shipping costs, if any, are generally non-refundable unless the return is due to a mistake on our part or a damaged product.
Exchanges
If you would like to exchange an item for a different size or product, please contact us for assistance. Exchanges may be possible depending on product availability.
Our support team will guide you through the exchange process and help you find the best solution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order. We may request photos of the item so we can investigate the issue and resolve it quickly.
In such cases, we will work with you to provide a replacement, exchange, or refund where appropriate.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These may include items that have been worn, washed, or altered after delivery.
If you are unsure whether your item qualifies for return, please contact our support team before sending it back.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect. Shipping fees associated with returning items are generally not refundable.
We recommend using a trackable shipping service to ensure your returned item reaches us safely.
Late or Missing Refunds
If you have not yet received your refund after it has been approved, please check your bank account again and contact your payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please reach out to our support team for further assistance.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please feel free to contact our customer support team. We are always happy to help and will do our best to ensure your shopping experience with Cozy Casuals is smooth and enjoyable.
Thank you for choosing Cozy Casuals. Your comfort and satisfaction are important to us.