At Cozy Casuals, we strive to deliver your favorite styles quickly and safely. This Shipping Policy explains how we process, ship, and deliver orders placed through our store. Our goal is to make your shopping experience smooth, reliable, and transparent from the moment you place your order to the moment it arrives at your doorstep.
Order Processing
Once an order is placed, our team begins preparing it for shipment. Most orders are processed within 2–5 business days. During this time, we confirm your order details, prepare the product, and package it for delivery.
Please note that processing times may vary during busy seasons, holidays, or high order volumes. We always work hard to process orders as quickly as possible.
Shipping Time
After your order has been processed and shipped, delivery typically takes 7–15 business days depending on your location. Shipping times may vary due to factors such as shipping carrier schedules, weather conditions, customs procedures, or other external circumstances beyond our control.
We appreciate your patience and understanding if unexpected delays occur.
Shipping Costs
We are happy to offer free shipping on all orders. Our goal is to make shopping simple and convenient without additional delivery costs.
All shipping fees are clearly displayed during checkout if any special shipping services apply.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. This allows you to follow your package and see its progress as it travels to your address.
If you do not receive tracking information within a few days after placing your order, please contact our support team and we will be happy to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is correct when placing an order. Cozy Casuals cannot be held responsible for packages delivered to an incorrect address provided at checkout.
If you notice an error in your address after placing an order, please contact us as soon as possible so we can attempt to update the details before the order is shipped.
Lost or Delayed Packages
In rare cases, shipping carriers may experience delays or packages may be temporarily held during transit. If your order appears significantly delayed or lost, please contact our support team and we will work with the shipping provider to help resolve the issue.
Our team is always here to help ensure your order reaches you successfully.
International Shipping
Cozy Casuals ships to many locations worldwide. Delivery times may vary depending on the destination country and local postal services.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are determined by local customs authorities and are not controlled by our store.
Damaged Packages
If your order arrives damaged, please contact us within a reasonable time after delivery. We may request photos of the damaged product or packaging so we can investigate the issue and assist you with a suitable solution.
Contact Us
If you have any questions about your order or our shipping process, our support team is always happy to help. You can contact us anytime and we will do our best to assist you as quickly as possible.
Thank you for choosing Cozy Casuals. We appreciate your trust and look forward to delivering comfortable, stylish pieces directly to your door.